Frequently Asked Questions (FAQ)
1. What products do you sell?
FootCash offers a selection of Pokémon trading cards, collectibles, hobby products, and related accessories. Our inventory is updated regularly based on product availability.
2. Are your products authentic?
We strive to offer authentic products sourced from trusted suppliers. Product descriptions and images are provided to help you make an informed purchase.
3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been confirmed.
4. How long does shipping take?
Estimated delivery times are:
- United States: 3–6 business days
- International: 7–20 business days
Delivery times may vary depending on your location and the shipping carrier.
5. Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
6. What payment methods do you accept?
We accept the payment methods displayed during checkout, which may include major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).
7. Can I return my order?
Yes. Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
8. Can I cancel or change my order?
If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has been prepared for shipment.
9. Do you ship internationally?
We ship to many countries. Shipping availability and delivery times are shown during checkout based on your destination.
10. How can I contact customer support?
If you have any questions or need assistance, please contact us:
Email:
poljaksondr41@outlook.com
Business Address:
Ohio 278 NE
Nelsonville, Ohio 45764
United States
Support Hours:
Monday–Friday, 9:00 AM–5:00 PM (EST)